Shipping Policy

At Proslat, we strive to provide the best shipping experience for our customers. We offer free shipping on orders with a value of $450 or more. However, please note that there are some exceptions to this policy, particularly for products like our cabinets. These items require specialized handling and are often shipped on big box trucks with carriers, which can result in higher shipping costs.

While our pre-built sets MAY qualify for free shipping, please be aware that once orders are placed, our team will carefully review them to determine if additional charges are applicable. In cases where additional shipping fees are necessary, we will promptly contact the client to discuss the charges and present the options to either proceed with paying the fees or canceling the order.

Moreover, we also offer a design center that allows clients to build their own configurations according to their specific needs. When these custom designs are submitted, they go through a quoting process. Please be aware that even if the order value exceeds $450, shipping fees may still apply based on the complexity and size of the custom design.

Our goal is to provide transparent and fair shipping practices to ensure the best service for our valued customers. If you have any questions or concerns regarding shipping charges for your order, please feel free to reach out to our customer support team. We are here to assist you and provide further clarification.