Hi Jeffrey.
Thank you for your review. I am sorry to hear that you are disappointed with your purchase/ products.
The reason why the packaging you received showed more items on the label is because we order our ultimate bundle kits (item #11009 which is available to purchase as the full kit online). These ultimate bundle kits are composed of two sell-able items #11004 - 20 piece hook kit and the #11003 - Shelf and basket kit. When we receive the 11009's we split the inside contents to the two items referenced. This saves us on shipping costs when importing our hooks, which in-turn allows us to offer more competitive pricing. You purchased an 11003, and received the 11003 complete. We offer all 3 items to customers who want the items (11009, 11004, and the 11003). We are not taking advantage of our customers or trying to deceit our customers. I am sorry to hear that you feel that way. It is definitely not our intention.
Our PVC Slatwall is made in Canada, and can hold 75 lbs per sq.ft. If your Slatwall is only supporting 30 lbs it is likely not installed correctly.
I will give you a call today to discuss this in more detail.
Thank you,
Proslat