Hi Ratna,
Thank you for taking the time to provide feedback on your recent experience. We apologize for any inconvenience caused, and we would like to provide some clarification regarding the situation.
After carefully reviewing the details of your order, we understand that you requested to cancel it due to finding a cheaper price on Amazon Canada. We want to emphasize that while our brand, Proslat, is displayed on Amazon's listings, there are unauthorized sellers offering our products at lower prices. As the manufacturer, we cannot vouch for the authenticity or quality of these products, as they are not sold directly by us.
Our team processed and prepared your order for shipping promptly after it left our warehouse. It is unfortunate that the cancellation request was made after this stage of the process, as the shipment was already in progress. We strive to provide efficient service and meet our customers' needs, but once an order has been shipped, we are unable to cancel it.
We value your satisfaction and understand the desire to find the best deal. However, we encourage our customers to purchase directly from our website to ensure they receive genuine Proslat products and the support of our customer service team. We stand by the quality and authenticity of our products and are committed to delivering a superior experience to our valued customers.
If you have any further concerns or questions, please don't hesitate to reach out to our customer service team. We appreciate your understanding and hope to have the opportunity to serve you better in the future.
Best regards,
The Proslat Team
